Refund and Return Policy
Effective Date: February 20, 2025
1. Returns
Lulu’s Skinnie strives for customer satisfaction. If you are not satisfied with your purchase, you may return eligible items within 30 days of receiving your order. Items must be in their original condition, unworn, unused, and with all tags and packaging intact.
2. Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Gift cards
- Personal care items (e.g., skincare, cosmetics) for hygiene reasons
- Customized or personalized products
3. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to the original payment method within 7-10 business days.
- Shipping fees are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged. To request an exchange, please contact us at info@lulusskinnie.com within 7 days of receiving your order.
5. Return Process
To initiate a return, follow these steps:
- Contact us at info@lulusskinnie.com with your order number and reason for return.
- Wait for return authorization and instructions.
- Ship the item back using a trackable method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
6. Contact Information
For any questions about returns and refunds, contact us at:
Email: info@lulusskinnie.com
Phone: (614) 322-1213
Address: 9106 Calverton Ter, Pickerington, Ohio
By purchasing from Lulu’s Skinnie, you agree to this Refund and Return Policy.