Refund and Returns Policy

Effective Date: January 3, 2025

At Lulusskinnie, we are committed to providing our customers with high-quality products and ensuring a smooth shopping experience. Our Refund and Returns Policy outlines the conditions under which customers may request a refund or return for items purchased from our website lulusskinnie.com. Please review this policy carefully.

1. Return Eligibility

You may be eligible to return items purchased from Lulusskinnie within 14 days of receiving your order if:

  • The item(s) are unused, unworn, and in their original packaging.
  • The product was purchased directly through lulusskinnie.com.
  • The item is defective, damaged, or not what you originally ordered.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Customer Support: Reach out to us via email at info@lulusskinnie.com or call (614) 322-1213 within 14 days of receiving your order. Provide your order number and reason for the return.
  2. Obtain Return Authorization: We will review your request and, if approved, provide a Return Merchandise Authorization (RMA) along with instructions on where to send the item(s).
  3. Pack and Ship: Carefully pack the item(s) in their original packaging and include all accessories, tags, and documentation. Ship the item(s) back to us using a tracked shipping method.
  4. Receive Refund or Exchange: Once we receive and inspect the returned item(s), we will notify you of the approval status. If the return is approved, we will process a refund to the original payment method or offer an exchange, as per your request.

3. Refund Conditions

  • Eligible Refunds: Refunds are issued only if the item is returned in its original condition (unused, unworn, and with all tags attached).
  • Non-Refundable Items: Certain items such as sale or discounted items, personalized/customized products, and final sale items may not be eligible for refunds.
  • Processing Time: Refunds, if approved, will typically be processed within 5-7 business days of receiving the returned item(s). The time taken for the refund to appear in your account depends on your payment method and financial institution.

4. Exchange Policy

If you prefer an exchange instead of a refund, please notify us at the time of your return request. We will send you a replacement product, subject to availability. You may be responsible for any additional shipping fees incurred for the exchange.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. We will provide instructions for returning the item and cover the cost of return shipping. Once the item is returned, we will send a replacement or process a refund.

6. Shipping Costs

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or we made an error in the order.
  • Original Shipping Costs: Shipping costs are non-refundable, except in the case of defective items or incorrect orders.

7. Exceptions and Disputes

  • Final Sale and Non-Returnable Items: Certain items such as sale or discounted items, personalized/customized products, and final sale items are not eligible for returns or refunds.
  • Disputes: If there are any disputes regarding your return or refund, we encourage you to contact us at info@lulusskinnie.com or call (614) 322-1213, and we will make every effort to resolve the issue.